Effective Date: January 1, 2025
This Refund Policy outlines the terms and conditions under which Canoru Dance School ("we," "our," or "us") provides refunds for dance classes, workshops, events, and other services. We are committed to providing quality dance education while maintaining fair and transparent refund practices.
By enrolling in our classes or purchasing our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making any payments.
Important Notice: All sales are generally considered final once the term or program has commenced. Refunds are provided only under specific circumstances outlined in this policy.
The following items are non-refundable under all circumstances:
Refunds for term-based classes are calculated based on when withdrawal notice is received:
| Withdrawal Timing | Refund Amount | Conditions |
|---|---|---|
| Before term commencement | 100% refund minus $50 admin fee | Written notice required 7 days before start date |
| Within first week of term | 75% refund | Written notice required within 3 business days |
| Within second week of term | 50% refund | Written notice required; valid reason may be requested |
| After second week of term | No refund | Exceptions only for medical emergencies with documentation |
Pro-rata refunds are not typically provided. However, in exceptional circumstances (such as relocation or serious medical conditions), we may consider pro-rata refunds on a case-by-case basis.
Refunds may be provided for withdrawals due to medical reasons if:
Medical refunds are calculated as follows:
In cases of serious emergency (family bereavement, natural disaster, unexpected relocation), we may provide discretionary refunds upon review of supporting documentation. Requests must be submitted in writing to canoru@hotmail.com.
If we cancel a class or program, you will receive:
Instructor changes do not qualify for refunds. We reserve the right to substitute instructors as needed while maintaining quality standards.
Minor schedule changes (class time adjustments within 2 hours of original time) do not qualify for refunds. Significant schedule changes may qualify for transfer to another class or partial refund at our discretion.
Due to contracted commitments with guest instructors, masterclass fees are non-refundable within 14 days of the event. Earlier cancellations may receive 50% refund.
Performance participation fees are non-refundable once costume orders are placed. Costume costs are non-refundable under all circumstances.
Special introductory packages and promotional offers are subject to specific terms communicated at time of purchase. Standard refund policies may not apply.
To request a refund, you must:
Incomplete refund requests will delay processing. Ensure all required documentation is provided with your initial request.
In lieu of refunds, we may offer account credits that can be used for:
Credit Validity: Account credits are valid for 12 months from date of issue and are non-transferable.
Students may request to transfer between classes subject to availability:
Please Note: We do not provide refunds, credits, or make-up classes for student absences, including illness, vacation, or scheduling conflicts.
If we cancel a class, you will receive one of the following:
In case of severe weather or natural disasters requiring facility closure, we will provide make-up options or credits as determined appropriate for the circumstances.
Before initiating a payment dispute or chargeback with your financial institution, please contact us directly to resolve the issue. We are committed to addressing concerns fairly and promptly.
If you relocate more than 50km from our studio location, you may be eligible for a pro-rata refund upon providing proof of relocation (utility bill, lease agreement, etc.).
Pregnancy-related withdrawals are treated as medical withdrawals and require a medical certificate from your healthcare provider.
Active military personnel who receive deployment orders will receive a full pro-rata refund upon presentation of official deployment documentation.
Refunds are issued using the following methods:
While we process refunds promptly, your financial institution may take additional time to post the refund to your account. We are not responsible for delays caused by financial institutions.
If a refund fails due to incorrect banking information or expired cards, you will be contacted to provide updated payment details. The refund will be reissued once correct information is received.
While this policy outlines standard refund procedures, Canoru Dance School reserves the right to make exceptions on a case-by-case basis for extraordinary circumstances. All decisions regarding discretionary refunds are final and made at the sole discretion of management.
This Refund Policy operates in accordance with Australian Consumer Law. Nothing in this policy limits or excludes any guarantees, warranties, or rights you may have under the Australian Consumer Law or other applicable laws.
You are entitled to a refund or replacement if services are not provided with acceptable care and skill, or if they are not fit for purpose. Our services come with guarantees that cannot be excluded under Australian Consumer Law.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your enrollment will govern your refund rights for that enrollment period.
Canoru Dance School - Refund Department
Address: 37 Kreiger Orchard, Lake Krystelville, NSW 2614, Australia
Email: canoru@hotmail.com
Phone: +61-2-1234-2026
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM AEST
A: We offer trial classes to help you determine if our programs are right for you. Once enrolled in a term, refunds for dissatisfaction are not provided after the first week.
A: Individual missed classes due to student illness are not refundable. Extended absences due to serious medical conditions may qualify for medical withdrawal refunds with proper documentation.
A: Enrollments are non-transferable to other individuals. However, you may be eligible for a transfer to a different class or account credit depending on circumstances.
A: Once approved, refunds are processed within 10-14 business days. Additional time may be required for your financial institution to post the credit.
A: No, costume fees are non-refundable once orders are placed with our suppliers.
By enrolling in classes or purchasing services from Canoru Dance School, you acknowledge that you have read, understood, and agree to this Refund Policy.
This Refund Policy was last updated on January 1, 2025.