Privacy Policy
Effective Date: January 1, 2025
1. Introduction
Canoru Dance School ("we," "our," or "us") operates the website canoru.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
We are committed to protecting your privacy and ensuring the security of your personal information in accordance with Australian Privacy Principles and applicable data protection laws.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact details (email address, phone number, postal address)
- Date of birth and age information
- Payment and billing information
- Emergency contact information
- Health information relevant to dance participation (medical conditions, injuries, allergies)
- Photographs and videos taken during classes or performances (with consent)
- Dance experience and skill level
- Class enrollment and attendance records
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage dance classes and services
- To process enrollments and payments
- To communicate with you about classes, schedules, and events
- To ensure the safety and wellbeing of our students
- To improve our services and website functionality
- To send promotional materials and newsletters (with your consent)
- To comply with legal obligations
- To respond to inquiries and customer service requests
- To maintain records and conduct business operations
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process personal information based on:
- Contract performance: Processing necessary to provide our services
- Consent: Where you have given explicit consent
- Legitimate interests: For business operations and service improvement
- Legal obligations: Where required by law
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, email service providers, and IT support
- Legal Authorities: When required by law or to protect our rights
- Emergency Contacts: In case of medical emergencies
- Insurance Providers: For liability and coverage purposes
- Performance Venues: When participating in external events (with consent)
All third-party service providers are required to maintain the confidentiality and security of your information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics)
- Marketing Cookies: Used for advertising purposes (with consent)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure SSL encryption for data transmission
- Restricted access to personal information
- Regular security assessments
- Secure storage of physical and electronic records
- Staff training on data protection
While we strive to protect your information, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:
- Active student records: Duration of enrollment plus 7 years
- Financial records: 7 years from transaction date
- Marketing communications: Until you unsubscribe
- Website analytics: Up to 26 months
9. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to certain processing activities
- Restriction: Request restricted processing
- Portability: Receive your data in a portable format
- Withdraw Consent: Withdraw previously given consent
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information below.
10. Children's Privacy
We provide dance classes to children and minors. We collect personal information about children only with parental or guardian consent. Parents/guardians have the right to:
- Review their child's personal information
- Request deletion of their child's information
- Refuse further collection of their child's information
We take additional precautions to protect children's privacy and safety.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. International Data Transfers
Your information may be processed in Australia or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Effective Date" at the top of this policy
- Sending email notifications for material changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the information above. We will respond to your inquiry within 30 days.
15. Complaints
If you believe we have breached the Australian Privacy Principles or applicable privacy laws, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
This Privacy Policy was last updated on January 1, 2025.